EPSILON provides website information to help visitors understand plans, coverage review, fiber technology, and support options. You may use the website and enquiry tools for lawful personal or legitimate business purposes.

The current website does not provide customer accounts, online subscriptions, or payment processing. Website content, including plan details, prices, features, and coverage, is general information and may change. An enquiry does not create a customer contract, reserve a plan, confirm service availability, or guarantee pricing, installation, activation, a response, or any service outcome.

When using the website, you agree to:

• provide accurate information in forms and enquiries;
• use the website lawfully and in good faith;
• take reasonable steps to protect your own device and connection;
• respect EPSILON's intellectual-property rights; and
• avoid submitting unnecessary sensitive information.

You must not use the website to:

• break the law or infringe another person's rights;
• attempt to interfere with the website's operation or security;
• introduce malicious code or seek unauthorised access;
• impersonate another person or provide misleading enquiry details; or
• use contact channels in an abusive, disruptive, or fraudulent way.

These restrictions apply to website use only. Network-use rules are covered by the Fair Usage Policy.

The website's content, branding, text, graphics, design, and materials are owned by EPSILON or used with permission. You may use them for personal or legitimate business information, but may not copy, modify, distribute, or use them commercially without permission unless the law allows it.

The website may link to third-party sites or services. EPSILON does not control them and is not responsible for their content, availability, or practices.

The website and its information are provided on an as-available basis for general guidance. EPSILON does not promise that it will be uninterrupted, error-free, secure, fully current, complete, accurate, or suitable for every situation.

Confirm important service information directly with EPSILON. To the extent permitted by law, EPSILON is not responsible for loss or damage arising solely from use of, or inability to use, this website or its enquiry tools. Nothing in these Terms limits liability where it cannot lawfully be limited.

Information submitted through the website is handled according to the Privacy Policy. The Fair Usage Policy governs network usage. A separate Service Agreement may govern the subscribed customer relationship.

EPSILON may update these Terms as the website and its features evolve. Updates will be posted on this page and apply from publication.

For questions about these Terms, please use the EPSILON contact page and include enough detail for the team to understand your request.